CrownPlay Privacy Policy
Last updated: April 15, 2026
At CrownPlay, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online gaming services.
Information We Collect
We collect personal information lawfully and fairly, including your full name, date of birth, residential address, email, phone number, and government-issued ID for account registration and identity verification. Financial details such as payment methods, transaction history, and source of funds are gathered to comply with anti-money laundering (AML) obligations. We also collect gaming activity data like betting patterns and session duration, plus technical data including IP address, device information, and cookies during platform use.
How We Use Your Information
Your information is used for account creation, management, and identity verification to meet Australian gambling regulations. We process it to handle deposits, withdrawals, and gaming activities, while preventing fraud and ensuring responsible gambling measures. Data enables personalized experiences, customer support, marketing communications, and regulatory reporting to authorities like AUSTRAC.
Information Sharing
We disclose personal information only as required by Australian law, such as to regulatory bodies, law enforcement, or the ACT Gambling and Racing Commission under the Casino Control Act. It may be shared with trusted service providers like payment processors and identity verification services, who are bound by confidentiality agreements and must comply with the APPs. We do not sell your information to third parties.
Data Security
We implement robust security measures including encryption, secure servers, and access controls to protect your personal information from unauthorised access, misuse, or disclosure. Regular security audits and monitoring help prevent fraud and data breaches in line with APP requirements. Data is retained only as long as necessary for legal, regulatory, and business purposes, typically seven years for transaction records to meet AML obligations, after which it is securely destroyed.
Your Rights
Under the Privacy Act 1988 and APPs, you have the right to access, correct, or delete your personal information, and to withdraw consent for non-essential processing. You may request details on how your data is used or shared, and opt for anonymous transactions where practicable. To exercise these rights or lodge a complaint, contact us; we will respond promptly and facilitate access procedures.
Cookies and Tracking
We use cookies and similar technologies to enhance site functionality, analyze usage, and personalize your experience. These collect technical data like IP addresses and browsing behaviour, with options to manage preferences via browser settings. Our cookies comply with Australian privacy standards for essential, analytical, and marketing purposes.
Contact Us
For privacy concerns, rights requests, or questions about this policy, please contact our Privacy Officer.